Privacy Policy | Mentor To Marry

1. Introduction

This Privacy Policy explains how Mentor to Marry, operated by Love, Dating and Marriage Ministries, collects, uses, stores, shares, protects and otherwise processes personal information.

Mentor to Marry is a global interdenominational Christian relationship, dating, marriage education, community and matching platform. The platform may include website content, community features, membership services, courses, mentoring resources, profiles, matching tools, messaging features, location-based discovery, verification processes, badges, live sessions and app-based services.

This Privacy Policy applies to personal information processed in connection with:

the Mentor to Marry website;
account registration;
free and paid memberships;
community participation;
relationship education and courses;
member profiles;
matching and recommendation features;
messaging and communication features;
verification processes;
reports and complaints;
moderation and enforcement;
safeguarding and safety procedures;
payments and subscriptions;
live sessions and events;
email communications;
app-based services; and
any other Mentor to Marry service or communication channel.

By using Mentor to Marry, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. Who We Are

Mentor to Marry is operated by Love, Dating and Marriage Ministries, a non-profit organisation registered in Nigeria.

For the purposes of this Privacy Policy, “Mentor to Marry”, “we”, “us” and “our” refer to the platform and/or Love, Dating and Marriage Ministries as applicable. “User”, “member”, “you” and “your” refer to individuals who access, register for, subscribe to, participate in or use the platform. “Personal information” means information relating to an identified or identifiable individual. “Processing” includes collecting, using, storing, sharing, analysing, deleting or otherwise handling personal information.

3. Our Privacy Commitment

Mentor to Marry is committed to handling personal information responsibly, transparently and securely.

We aim to process personal information in a way that is lawful, fair, transparent, limited to appropriate purposes, relevant and proportionate, accurate where necessary, kept only for as long as appropriate, protected by reasonable security measures, and handled in accordance with applicable data protection laws.

Because Mentor to Marry is a relationship, education, community and matching platform, some of the personal information processed may be sensitive or personal in nature. Users should take care when sharing information and should use the platform responsibly.

4. Privacy Contact

Questions regarding privacy, personal information, data protection rights or complaints may be directed to the privacy contact identified on the Mentor to Marry website or platform.

Where Mentor to Marry appoints a Data Protection Officer, privacy lead or equivalent privacy representative, their contact information may be published separately.

Until a dedicated privacy contact is published, privacy enquiries should be directed through the general contact details made available by Mentor to Marry or Love, Dating and Marriage Ministries.

5. Information We Collect

We may collect and process different categories of personal information depending on how you use the platform.

Account information may include name, email address, phone number, username, password or login credentials, account preferences, membership status, subscription status, communication preferences, account creation date, account activity, login information and security information.

Eligibility and profile information may include first name, age, date of birth, sex at birth, marital status, country, city, church or regular place of Christian fellowship, profession, profile photograph, “About Me” information, relationship goals, relationship preferences, interests, language preferences, willingness to relocate where provided, course completion status, membership tier and other information you choose to include in your profile.

Faith and community information may include Christian identity, church or regular place of Christian fellowship, agreement to the Statement of Faith, community participation, course participation, mentoring participation, faith-based preferences or statements voluntarily provided by you, and participation in Christian discussions, live sessions or groups.

Matching and preference information may include profile details, likes, matches, profile views, preferences, country or city-level location information, membership tier, messaging eligibility, course completion status, interaction history, recommendation activity, and information used to suggest profiles or improve matching relevance.

Messaging and communications information may include messages exchanged through the platform, message metadata, reports of inappropriate messages, blocking activity, moderation flags, communication preferences, support communications, complaint correspondence and safety-related communications.

Course and learning information may include course enrolment, course progress, lesson completion, course completion badge eligibility, assessment or reflection activity where applicable, live session attendance, community participation linked to courses, mentoring participation, learning platform access and related educational activity.

Payment and subscription information may include membership tier, subscription status, payment status, billing details, transaction reference, currency, renewal status, refund or cancellation records and payment-related correspondence. Payment card or full financial details may be processed by third-party payment providers and may not be received or stored by Mentor to Marry unless expressly stated.

Verification information may include email verification, phone verification, identity verification, app-based verification, badge eligibility, verification status, verification dates, information submitted for verification, and records relating to failed, withdrawn or disputed verification.

Safety, reporting and moderation information may include reports, complaints, safeguarding concerns, safety concerns, fake profile reports, harassment reports, fraud or scam reports, moderation decisions, warnings, suspensions, account restrictions, appeals, investigation records, evidence submitted by users and internal safety assessments.

Technical and usage information may include IP address, device information, browser type, operating system, approximate location derived from technical data, login times, pages viewed, features used, error logs, security logs, cookie identifiers, analytics data and platform usage information.

6. Sensitive Personal Information

Some information processed by Mentor to Marry may be sensitive because it may relate to faith, identity, relationship status, personal preferences, messages, safety concerns or relationship interactions.

We may process sensitive personal information where you have provided it voluntarily, where it is necessary for membership eligibility, platform safety, matching or community features, reports, complaints or safeguarding concerns, where it is necessary to protect users or the platform, where required or permitted by law, or where you have given appropriate consent where required.

Users should avoid sharing unnecessary sensitive information in profiles, messages, community discussions or public areas of the platform.

Where Mentor to Marry relies on consent to process personal information, users may withdraw consent at any time, subject to applicable law and any legitimate reason for continued processing.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

Withdrawal of consent may limit or prevent access to certain platform features, including profile visibility, matching, messaging, verification, course participation, community access or communications.

8. How We Collect Personal Information

We may collect personal information directly from you when you create an account, complete your profile, subscribe to a membership, enrol on a course, participate in the community, send messages, like, match with or interact with profiles, contact support, submit a complaint or report, participate in verification, attend live sessions or events, or otherwise use the platform.

We may also collect information through cookies and similar technologies, from third-party service providers used to operate the platform, and from other users where they submit reports, complaints, safety concerns or relevant information.

9. How We Use Personal Information

We may use personal information for account and membership administration, platform services, Christian community and relationship purposes, matching and recommendations, safety, moderation and enforcement, legal, governance and compliance purposes, communications, improvement and analytics.

Examples include creating and managing accounts, confirming eligibility, administering membership tiers and subscriptions, delivering courses, operating profiles, matching, likes, messaging, badges, live sessions, app-based services, maintaining the Christian identity and purpose of the platform, responding to reports, detecting fake accounts, preventing fraud, enforcing Community Guidelines, handling appeals, maintaining records, protecting legal rights, sending service communications, improving courses, improving matching features and improving safety systems.

10. Lawful Bases for Processing

Depending on the applicable law and the purpose of processing, we may rely on one or more lawful bases, including consent, performance of a contract or taking steps before entering a contract, legitimate interests, legal obligations, vital interests or safety-related grounds, compliance with platform governance obligations, and other lawful bases recognised under applicable data protection law.

Where we rely on legitimate interests, such interests may include operating the platform, maintaining safety, preventing fraud, moderating harmful conduct, improving services, protecting users, maintaining records, enforcing platform policies and protecting the integrity of Mentor to Marry.

We do not sell users’ personal information.

We may share personal information where reasonably necessary with service providers, third-party platforms, other users, and where necessary for safety, legal or governance purposes.

Service providers may include providers of website hosting, course hosting, community platforms, payment processing, email delivery, SMS or phone verification, identity verification, analytics, security tools, cloud storage, customer support, video hosting, app services, moderation tools and technical support.

Course and mentoring services may be delivered through third-party learning platforms, including Selfany or any replacement platform used from time to time. Where third-party services are used, their own privacy notices and terms may also apply.

Depending on platform features, other users may see your first name, age, country, city, sex at birth, marital status, church or regular place of Christian fellowship, profession, profile photograph, “About Me” information, membership or badge status, course completion badge where applicable, matching-related information and information you choose to share in messages, profiles, groups or community areas.

We may share information where necessary to investigate serious reports, address safeguarding concerns, respond to legal requests, comply with law, prevent fraud, protect members, protect the platform, enforce Terms of Use, handle disputes, cooperate with appropriate authorities where required, or protect the rights, safety and wellbeing of users or others.

12. International Users and Cross-Border Transfers

Mentor to Marry is available to users worldwide. This means personal information may be accessed, stored, processed or transferred across borders, including between Nigeria and other countries where users, service providers, platform systems or technical infrastructure are located.

Where required by applicable law, Mentor to Marry will seek to use appropriate safeguards for international transfers.

Users acknowledge that using a global platform may involve cross-border processing of personal information.

13. Matching, Recommendations and Automated Features

Mentor to Marry may use profile information, user preferences, tier status, location information, course completion status, likes, interactions and other platform activity to support matching, recommendations, profile discovery and safety features.

Recommendation systems may consider profile information, stated preferences, activity, location information, membership tier, course completion status, likes, matches, blocking activity, reporting activity and similar platform information when generating recommendations or improving relevance.

Recommendations are intended to assist discovery and community engagement. They do not guarantee compatibility, courtship, engagement, marriage or relationship success.

We may use automated or partly automated tools to suggest profiles, rank or recommend potential matches, detect suspicious activity, support safety processes, identify possible misuse, enforce feature limits and improve user experience.

Where required by applicable law, users may have rights relating to automated decision-making or profiling.

14. Messaging Privacy

Messages sent through the platform may be processed to provide messaging services, maintain records, respond to reports, investigate breaches, prevent misuse, support safety and comply with platform policies.

Mentor to Marry does not guarantee that messages are private from moderation or safety review where concerns are reported or where review is necessary for safety, fraud prevention, legal compliance or enforcement.

Users should not share sensitive personal, financial, identity or safety-critical information in messages unless they are comfortable doing so.

15. Location Information

Mentor to Marry may collect or display location information such as country and city.

Location information may be used to display profiles, support location-based discovery, support matching preferences, improve recommendations, help users find relevant profiles and administer platform features.

Unless expressly stated, Mentor to Marry should not be treated as verifying a user’s physical location or guaranteeing that a user is located where they claim to be.

16. Verification and Badges

Mentor to Marry may process information for verification and badge purposes, including email verification, phone verification, identity verification, app verification, course completion, membership tier and length of membership.

A badge does not guarantee the truth, completeness or current accuracy of all information supplied by a user.

Verification information may be retained where necessary for safety, fraud prevention, identity review, dispute handling, compliance or moderation purposes.

17. Data Retention

We will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the type of data, account status, membership status, legal obligations, complaint or dispute history, safeguarding concerns, fraud prevention needs, moderation history, payment records, course participation, consent withdrawal, technical limitations and legitimate operational needs.

Examples may include account data retained while the account is active, payment records retained as needed for accounting, tax or legal purposes, report and moderation records retained as needed for safety, complaint handling and platform integrity, messages retained as needed for service delivery, safety, reporting, moderation or legal purposes, and deleted account information retained where necessary for legal, safeguarding, fraud prevention, complaint handling or enforcement purposes.

18. Data Retention Schedule

Mentor to Marry may maintain a separate internal Data Retention Schedule that specifies retention periods for particular categories of information.

The Data Retention Schedule may be updated from time to time to reflect legal requirements, operational needs, platform changes, safeguarding requirements, fraud prevention needs and technical arrangements.

Where there is a conflict between operational retention practices and this Privacy Policy, Mentor to Marry will seek to apply the approach that best complies with applicable law and protects user rights, safety and platform integrity.

19. Account Deletion

Users may request account deletion through available platform processes or by contacting Mentor to Marry.

Account deletion may result in loss of access to profile features, membership benefits, course progress, messages, matches, badges, community spaces, subscriptions and platform services.

Some information may be retained after account deletion where necessary for legal compliance, payment records, fraud prevention, safeguarding, complaint handling, moderation records, enforcement records, dispute resolution, security or legitimate operational purposes.

20. Security

Mentor to Marry will seek to use reasonable technical and organisational measures to protect personal information. Such measures may include account security controls, access controls, secure hosting arrangements, password protection, verification processes, moderation controls, security monitoring, limited access to sensitive information, staff or volunteer confidentiality expectations, data handling procedures and incident response processes.

While Mentor to Marry uses reasonable measures to protect personal information, no internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their login details secure and for using the platform safely.

21. Data Breaches and Security Incidents

Where Mentor to Marry becomes aware of a personal data breach or security incident, it will assess the incident and take appropriate steps in accordance with applicable law and internal procedures.

This may include investigating the incident, containing the issue, assessing risks to users, notifying affected users where appropriate, notifying regulators where required, improving controls and maintaining records of the incident.

22. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, including the right to be informed about how your information is used, access your personal information, request correction of inaccurate information, request deletion of information, restrict processing, object to processing, withdraw consent where processing is based on consent, request data portability, object to certain automated decision-making, complain to a data protection authority and seek remedies available under applicable law.

The availability and scope of these rights may vary depending on your location and the applicable legal framework.

23. Exercising Your Rights

To exercise your privacy rights, you may contact Mentor to Marry using the contact details published on the website or platform.

We may need to verify your identity before responding to a request.

We may refuse or limit a request where permitted by law, including where information must be retained for legal compliance, fraud prevention, safeguarding, safety, complaint handling, dispute resolution, moderation records, enforcement records, security or protection of another person’s rights.

24. Children and Age Restriction

Mentor to Marry is intended only for users aged 25 years and over.

The platform is not intended for children or persons under 25. Users must not create an account if they are under 25.

If Mentor to Marry becomes aware that a person under 25 has created an account, the account may be removed or restricted.

25. Marketing and Communications

Mentor to Marry may send users service-related communications, including account, membership, course, safety, policy and platform notices.

Where permitted, we may also send newsletters, ministry updates, event information, course updates or promotional communications.

Users may be able to opt out of certain marketing communications. However, service-related communications may still be sent where necessary for account, membership, safety, legal or operational purposes.

26. Cookies

Mentor to Marry may use cookies and similar technologies for website functionality, account login, security, preferences, analytics, performance, service improvement, marketing where applicable and other purposes described in the Cookie Policy.

Users should read the Cookie Policy for more information.

27. Third-Party Links

The platform may contain links to third-party websites, platforms, payment providers, course platforms, video platforms, community tools, app stores or other services.

Mentor to Marry is not responsible for the privacy practices, terms or content of third-party services.

Users should review the privacy notices and terms of any third-party service they use.

28. Changes to This Privacy Policy

Mentor to Marry may update this Privacy Policy from time to time.

Where appropriate, updated versions may be published on the website or communicated through the platform.

Where material changes affect how personal information is processed, Mentor to Marry may notify users through email, platform notifications or other appropriate communication channels.

Continued use of Mentor to Marry after an updated Privacy Policy becomes effective may be treated as acknowledgement of the updated Policy.

29. Contact

Questions about this Privacy Policy or the handling of personal information should be directed to Mentor to Marry or Love, Dating and Marriage Ministries using the contact details published on the website or platform.

Privacy Acknowledgement

By creating an account, purchasing a membership, accessing a course, using community features, creating a profile, using matching features, sending messages or otherwise using Mentor to Marry, you acknowledge that:

Mentor to Marry may process your personal information in accordance with this Privacy Policy;
your profile information may be visible to other users depending on platform features and privacy settings;
your information may be used for matching, recommendations, messaging, safety, moderation and platform administration;
messages and reports may be reviewed where necessary for safety, moderation, fraud prevention, complaint handling or legal compliance;
your personal information may be processed through third-party service providers;
your information may be transferred or processed internationally;
you are responsible for the information you choose to share; and
you may contact Mentor to Marry to exercise applicable privacy rights.